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Interactive Options Course
Lesson 6 of 12
This lesson will review how Brokers can use the Interactive Brokers Broker Portal to monitor the status of pending applications as well as how to enable and use Broker Client Approval.
All Pending Applications can be monitored on the Home Dashboard of the Broker Portal under the Pending Items box. To view further details on the status of a pending application, click the blue Incomplete link under the Status column.
A pop-up window will open listing the Application Tasks. The completed tasks will be noted in green and have a time stamp of when the task was completed, whereas the pending tasks will be red flagged and reflected as “To be done.”
If the application was Fully Electronic, the Broker can view the client’s last login attempt towards the bottom of the Application Tasks window and whether the client was successful in logging in. This information can be helpful to the Broker who may want to check in with the client to see if they need help if some time has passed since their last login. The broker can also cancel the application on the client’s behalf by clicking Delete Application in the bottom right corner. If any supplemental documents are required for the application, the blue Upload Document button will be available next to Delete Application.
If it was a Semi-Electronic application, the Broker will have a separate button in the bottom right corner for Modify Application. Clicking Modify Application will re-direct the broker to the application page where they can make any necessary changes and also upload any required documents.
When the application is approved and the account is opened, it will be reflected under the Recent Activity tab which displays any client funding and application activity from the past five days. If no activity has occurred, a message to that effect will appear.
Broker Client Approval
Introducing Brokers on the IBKR platform can elect to enable Broker Client Approval which allows the Broker’s compliance team to pre-review and approve new client applications and requests for options trading permissions prior to IBKR reviews them.
To enable Broker Client Approval, click the Head and Shoulders icon in the upper right corner and select Settings and the master broker account. On the Account Settings page, navigate to the Account Configuration section and select Client Approvals. Select Yes to enable the Broker Client Approval and click Save.
Once the client has completed the application, it is moved to Account Review for the Introducing Broker to approve prior to the application being reviewed by IBKR. Like applications in progress, the Account Review is reflected in the Pending Items section of the Dashboard. To review and approve the application, select Needs Broker Approval under the Status column.
The broker will be redirected to the Contact Information for the account and a yellow text box will be highlighted at the top to Review the Client Application. Once the Broker has reviewed the client information on the page, the broker can elect to Decline the application or Approve it.
If Approve is selected, the broker will be prompted to enter commentary and they can select Approve once more to complete the Broker Client Approval. The application will then be reviewed by IBKR.
As we have reviewed in this lesson, the IBKR Broker Portal enables Introducing Brokers to monitor their clients’ applications giving the broker the option to pre-approve an application prior to being reviewed by IBKR.
Resources
For specific platform feedback and suggestions, please submit it directly to our team using these instructions.
If you have an account-specific question or concern, please reach out to Client Services.
We encourage you to look through our FAQs before posting. Your question may already be covered!
The analysis in this material is provided for information only and is not and should not be construed as an offer to sell or the solicitation of an offer to buy any security. To the extent that this material discusses general market activity, industry or sector trends or other broad-based economic or political conditions, it should not be construed as research or investment advice. To the extent that it includes references to specific securities, commodities, currencies, or other instruments, those references do not constitute a recommendation by IBKR to buy, sell or hold such investments. This material does not and is not intended to take into account the particular financial conditions, investment objectives or requirements of individual customers. Before acting on this material, you should consider whether it is suitable for your particular circumstances and, as necessary, seek professional advice.
The views and opinions expressed herein are those of the author and do not necessarily reflect the views of Interactive Brokers, its affiliates, or its employees.
I have set up my account, followed all the steps and funded my account. Now when I try to log in it tells me that the username and password do not exist
Hello, thank you for reaching out. Please view this page to troubleshoot Trading Platform Login Failures: https://www.ibkrguides.com/kb/article-1133.htm. If you have any more questions, please reach back out. We are here to help!
How to view the status of the application opened
Hello Sanja, thank you for applying for an IBKR account. Please ensure that all steps in the application have been completed: IBKR.com/app-status
Once completed, please allow time for the completion of due diligence checks and the review of the application.
I’m trying to buy long call options contracts but it says I’m not allowed? How do I enable options trading on your platform?
Hi. You can easily view and manage your trading permissions any time in Client Portal:
https://ndcdyn.interactivebrokers.com/sso/Login?action=TA_TRADE_PERM_BETA
For more information on Options levels 1-4, please visit
https://ibkr.info/node/4860
You must request trading permissions to trade specific products and in specific regions. IBKR grants permissions based on your financial profile (e.g. age, liquid net worth, investment objectives, product knowledge and prior trading experience) and sometimes where you are located. Please note that we cannot disclose the requirements needed for specific trading permissions.
We hope this helps!
I’m trying to register to your platform, but I just can’t get past following message: We’re sorry, but we had to log you out and end your session. Either a problem occurred on our server or you were automatically logged out due to inactivity. What can I do?
I have the same problem: I’m trying to register to your platform, but I just can’t get past following message: We’re sorry, but we had to log you out and end your session. Either a problem occurred on our server or you were automatically logged out due to inactivity. What can I do?
Hello, thank you for contacting us. Please first clear your cache (history and cookies) on your browser. If this does not resolve the issue, please try another browser. If the issue persists, please contact Client Services via phone: https://spr.ly/IBKR_ClientServicesCampus
I’m also getting this error when registering : We’re sorry, but we had to log you out and end your session. Either a problem occurred on our server or you were automatically logged out due to inactivity.
If you are in the middle of an application and cannot proceed, please first clear your cache (history and cookies) on your browser. If this does not resolve the issue, please try another browser.
If the issue persists, please contact Client Services: https://spr.ly/IBKR_ClientServicesCampus
I can’t Access my account because it says subscription canceled. How do I resolve this? I live in Brazil
Thank you for contacting IBKR on IBKR Campus. To address your concern/inquiry, we need a few more details about the situation and your account; unfortunately, social media is not a secure channel to share this information. We kindly ask that you contact our Client Services team for further assistance via web ticket, live chat, or phone call using the link below. We appreciate your understanding.
https://spr.ly/IBKR_ClientServicesCampus
Hi, I applier for IBKR. Now it shows my application is pending. Why is it showing my application is pending
Hello, thank you for contacting us. We are sorry to hear that you are experiencing difficulties with the application. You can check that the application is complete by visiting: IBKR.com/app-status
Once completed, please allow time for the due diligence checks and the review of the application. The New Accounts team will reach out if they require more information for the application. We hope this helps!
Hello, I want to close my account and reapply with a different email address. but neither desktop nor mobile client portals are giving the option to close the account. please help
Hi M, thank you for reaching out. You can update your email without closing your account. To update your email address, please review these instructions: https://www.interactivebrokers.com/faq?id=28223044
For instructions to close your account:https://www.interactivebrokers.com/faq?id=27283853
To apply for a new account: https://spr.ly/OpenAccountfromIBKRCampus
I’ve requested a trading permission on bills and is still Pending after one month or more. Can you please help me. Thank you
Hello, thank you for reaching out. You can view and manage your trading permissions anytime in Client Portal: https://spr.ly/IBKR_TradingPermissions
To trade certain products or in specific regions, you’ll need to request permissions. These are based on your financial profile (e.g., age, experience, net worth, objectives) and sometimes your location. Please note we can’t share the exact requirements for each permission. We hope this helps!
Hello, thank you for reaching out. Permission upgrades take 24-48 hours for compliance review.
You can view and manage your trading permissions anytime in Client Portal: https://spr.ly/IBKR_TradingPermissions
To trade certain products or in specific regions, you’ll need to request permissions. These are based on your financial profile (e.g., age, experience, net worth, objectives) and sometimes your location. Please note we can’t share the exact requirements for each permission. For more information, please view this FAQ: https://www.interactivebrokers.com/faq?id=35798322
Cant login my account, after funded the account show me that application cancelled can u fix it pls?
Hello Obada, thank you for reaching out. For a login issue, please click the “Need help?” on the Client Portal log in page and follow the prompts to regain access.
https://ndcdyn.interactivebrokers.com/sso/Login?RL
If the above does not work, you will have to call our Client Services team for account security reasons. IBKR DOES NOT reset passwords, provide usernames, or unlock accounts via e-mail or chat. Thank you for understanding. You can find our available phone support here: https://spr.ly/IBKR_ClientServicesCampus
I have tried opening an account but it just does not work. The error I am getting: We’re sorry, but we had to log you out and end your session. Either a problem occurred on our server or you were automatically logged out due to inactivity. I have cleared cookies and cache, tried different browsers and devices, still the same error every time.
Hi Lily, thank you for reaching out. To troubleshoot trading platform login failures, please review: https://www.interactivebrokers.com/faq?id=1179653121
If this does not help, please contact Client Services via phone to further assist: https://spr.ly/IBKR_ClientServicesCampus
We would appreciate the opportunity to turn around your experience.
Quise darme de alta, sin embargo no lo hice correctamente ya que la configuración en un principio fue incorrecta, posterior a eso hice otro usuario, con el mismo correo, pero el.problema es que me dice que tengo una sesión pendiente, el problema es que no puedo abrir ninguna de las las 2, al.querer abrir la segunda cuenta me manda a que culmine la primera cuenta sin embargo tampoco hay forma