The Support Center in IBKR’s Portal holds customer support and account support tools that an institutional account at Interactive Brokers may need. The Support Center can be accessed by clicking the Help icon in the upper right corner and selecting Support Center from the drop-down menu.
The Support Center includes tools such as:
- The secure Message Center,
- Contract Search,
- Short Stock Availability,
- Paper Forms,
- Market Data Assistant,
- Corporate Action Manager, and more.
This video will review some of the key support tools.
Message Center
Clicking Message Center allows users to submit questions directly to Client Services and every inquiry is assigned a reference number, called a ticket. This ticket number can be used to efficiently track the progress of the inquiry.
To submit a new inquiry, click the Compose button. The user can submit a new inquiry ticket or submit Trade Cancellation Requests or Pattern Day Trader Requests. In this example, the user clicks New Ticket and selects the topic their inquiry is about. Say the user has a reporting question regarding their account statement. They’ll select Activity & Tax Statements then select the sub-topic Statement Explanation.
Enter a brief overview of the inquiry in the Subject box then further explain the inquiry or issue in the Body section. Use the drop-down menu to select the account this inquiry is pertaining to or if it is a general question, select that it is not account specific. It may also be helpful to our Client Services teams to attach documents or images that pertain to the inquiry at hand. For example, attaching the report that may need clarification or submitting a screenshot of the platform.
When ready, click Preview Ticket to review before clicking Submit Ticket. The real-time status of an inquiry is always displayed in the main Message Center window so that the user can see if the inquiry has been assigned to a service expert, which expert is handling the inquiry, and whether it is being addressed by our main help team or by a specialty team. In addition, clients can cancel or close tickets once the issue has been addressed, giving them greater control over the process.
Tickets are generally assigned within a few hours during European and North American trading hours. However, if it is a time-sensitive or urgent issue, please call in to speak to a Client Service Representative directly. The global phone numbers for the Institutional Client Services team are listed on our website.
IB-Chat
In addition to submitting a web ticket in the Message Center or calling in directly, clients can communicate via live chat with a Client Services Representative. Because it is authenticated and uses secure communications, IBKR staff are able to provide account specific information in a secure manner to assist with inquiries in real-time.
To open a chat with IBKR’s Client Services team, click the IB-Chat (Live) button on the Support Center screen. Similar to inquiry tickets, clients can select a topic and sub-topic relating to their inquiry. Type in their question and click Enter Chat to be redirected to a live chat with a customer service representative.
There are many more tools located in the Support Center. For more information on these tools, please see our website and User Guides.
Corporate Action Manager
Corporate Action notifications can be viewed from the Message Center by clicking Corporate Actions, but they can also be monitored in the Corporate Action Manager tool launched from the Support Center page.
The Corporate Action Manager allows clients to review information on upcoming corporate actions relating to their account. The tool displays information on both mandatory and voluntary actions and allows clients to submit elections to IBKR for voluntary offers. When a voluntary corporate action election is submitted, IBKR will send confirmation to the Message Center within 30 seconds of the acceptance of the submitted choice. In the event a confirmation is not received, the customer must contact IBKR as non-confirmed elections will not be processed.
Clients can also view a history of the corporate actions pertaining to the account by clicking the Past Actions tab.
For more information on corporate actions and IBKR’s Corporate Action Manager, please see our website and user guide.
Resources
Hi
trying to open account from Saudi but after open account no bank option showing for Saudi Arabia how to add fund.
Hello, thank you for reaching out. To view all available funding methods based on your region/country of residence, please use this tool on our website: https://spr.ly/FundAccountcampus
If you are interested in opening an account: http://spr.ly/OpenAccountfromIBKRCampus
Please reach out with any more questions. We are here to help!
I am facing a problem since 7 months and unable to get reply from IBKR. Very poor communication system. I am unable to access my client portal. I have lost my previous mobile number and now I have a changed my number. Now when I want to login the otp is sent to my older number and I haven’t that. Without that number I am unable to login. My portfolio is linked with that account. Now should I quit my portfolio or should carry on. Should I forget my portfolio??
Hello, thank you for asking. If you’ve purchased a new Smartphone and wish to transfer your existing IBKR Mobile Authentication (IB Key) profile from your old Smartphone to your new phone you can do so without Client Service assistance as long as you retain access to your old phone or a secondary security device that remains active. Step-by-step transfer instructions are available in the Users’ Guide:
https://ibkrguides.com/securelogin/sls/reactivating-ibkr-mobile-authentication.htm
If you do not have access to your old phone or a secondary device, you would need to contact IBKR Client Services via telephone for assistance: http://spr.ly/IBKR_ClientServicesCampus
Hello I have a paper trading account for both tws and IBKR pro, each time I configure to my accounts with the tickers I prefer and even my filled trads, I am unable to save and return with the previous information.
IBK IBOT search result give some instruction one being “Log into Account Management” however, my Account management on both tws and IBKR Pro is not accessible on my accounts ie. the tab is not highlighted as a possible option of access.,
Can you help me please
Hello Shani, thank you for reaching out.
To save your paper trading account settings and orders in TWS:
Go to the Edit menu and select Global Configuration
Select API and then Settings
Check the “Save paper trading account” box
This will save your paper trading account configuration, orders, positions, etc. between TWS sessions.
For IBKR Pro, paper trading account settings and orders are not saved between sessions. You will need to reconfigure your watchlists, orders, etc. each time you log in to the paper trading version of IBKR Pro.
Please reach out with any more questions. We are here to help!
Why my account have closing only mode
Hello, thank you for reaching out. Please contact IBKR Trade Desk via web ticket to find out the specific reason your account is in closing only mode. Please use this FAQ for instructions: https://www.ibkr.com/faq?id=23599330
We hope this helps.
Hi I am Ellen,
I am writing regarding two issues:
1. I don’t know why IBKR is using the other phone number for OTP,which is not associated with my account and could compromise its security.
2. I don’t understand why I received this message when trying to buy stocks that says “your order is not accepted because the Master / Compliance user has restricted you from trading & account is closing only”.
I have never restricted my own account from trading. I need your assistance with this issue so I can resume trading.
Please help
Thanks and regards,
Ellen
Buenas tardes, favor necaito su colaboracion para abrir una cuenta, he intentado abror varias veces y no he podido me rechazan. Que puedo hacer?
¡Muchas gracias por su interés en abrir una cuenta! Puede empezar aquí: http://spr.ly/OpenAccountfromIBKRCampus
Si su solicitud no fue aceptada y considera que sus circunstancias han cambiado, puede volver a solicitar una cuenta IBKR. No podemos revelar el motivo de la decisión; gracias por su comprensión.
Buenas tardes
Tengo una cuenta con uds pero no he podido ingresar porque cambié mi número de celular por lo tanto no me llega el SMS con el código para ingresar. Aparece un mensaje que me comunique con servicio al cliente , pero estoy en Colombia y no me he podido comunicar a los números de atención que uds tienen listado y no tienen un centro de soporte en LATAM, cómo puedo recuperar mi contraseña?
Gracias
Hello, thank you for reaching out. Please view this FAQ for instructions to update your mobile phone number: https://www.ibkr.com/faq?id=32660154
Please view this FAQ for troubleshooting steps to receive SMS messages:
https://www.ibkr.com/faq?id=47469002
For a login issue, please click the “Need help?” on the Client Portal log in page and follow the prompts to regain access.
https://ndcdyn.interactivebrokers.com/sso/Login?RL
If the above does not work, you will have to call our Client Services team for account security reasons. IBKR DOES NOT reset passwords, provide usernames, or unlock accounts via e-mail or chat. Thank you for understanding. You can find our available phone support here: http://spr.ly/IBKR_ClientServicesCampus
Preciso de ajuda com o suporte. Já fiz o depósito bancário, mas não liberam meu acesso.
Olá, obrigado por entrar em contato. Você pode esclarecer sua dúvida?
Hello!
I am Gleibe Xavier
I’m waiting for too long to deposit my money to IBkR.
I need an email from you or contact that I send the money to IBKR. I deposit my money to the account. Also it’s still pendent.
I’m so frustrated about it.
I think it’s too much complicated.
Regards.
Gleibe Xavier
Hello, thank you for reaching out. You can check the status of this and any future fund transfers by logging into Client Portal:
https://www.interactivebrokers.com/sso/resolver?action=VIEW_TRANS_HISTORY
Please note that a credit hold period may apply to your deposit. This may result in funds not being immediately available for trading purposes. If a hold applies, it can be viewed using the link above.
Please ensure that you have created the deposit notification:
https://www.ibkr.com/faq?id=27280950
Good day
I would like to open an account with IB, but I have one more question before that. Do you issue tax statements for CH (Switzerland) taxpayers. Thank you for your answer!
Kind regards,
Alessio
Hello Alessio, we appreciate your interest in opening an account! To open a trading account, please visit: http://spr.ly/OpenAccountfromIBKRCampus
IBKR does not issue tax statements specifically for Switzerland taxpayers. However, IBKR provides Activity Statements that can be downloaded for tax reporting purposes. Please note that we cannot provide tax advice, but you may find this webpage helpful:
https://spr.ly/TaxInfocampus
We also have an FAQ section on taxes and tax forms: http://spr.ly/IBKR_FAQscampus
Please consult a tax professional who specializes in your region regarding specific questions.
We are happy to help with general account opening questions here. Please reach out with any more questions. We are here to help!
Dear Ibkr
Is it normal when I want to open a trade on a live account
That I get notification about:
(You are trying to submit an order without having market data for this strument?)This can ignore and
continue right?
Even though got approval of stock options trading US
My account lets me trade.
But I want to be sure if this is a problem
Thanks in advance
Dear IBKR,
I have deposited 2 same amounts into my IBKR account but only 1 has gotten through. I’ve been waiting for quite some time for my 2nd deposit to get through and it’s still pending after so long. What can I do to know where my funds are currently and how long do I have to wait to expect my second deposit to get through?
Thanks.
Hello, thank you for reaching out. You can check the status of this and any future fund transfers by logging into Client Portal:
https://www.interactivebrokers.com/sso/resolver?action=VIEW_TRANS_HISTORY
Please initiate the process in Client Portal and ensure that all steps are followed for the funds transfer, including the creation of the deposit notification.
https://www.ibkr.com/faq?id=27280950
Please note that a credit hold period may apply to your deposit. This may result in funds not being immediately available for trading purposes. If a hold applies, it can be viewed using the link above.
Please reach back out with any additional questions. We are here to help!
Hi IBKR support,
I am trying to submit my application for IBKR pro but the “continue” button is not functioning properly to submit my application. I am stuck in the “account set up” part of the application before reaching the final step which is “status” …assuming status of my application. Thank you. please assist
deposit too long. email for complaint is not available. how clients are satisfied with your service? please show your email for public communication.
Thank you for contacting us. You can check the status of this and any future fund transfers by logging into Client Portal: https://www.interactivebrokers.com/sso/resolver?action=VIEW_TRANS_HISTORY
Please note that a credit hold period may apply to your deposit. This may result in funds not being immediately available for trading purposes. If a hold applies, it can be viewed using the link above.
Please ensure that you have created the deposit notification. https://www.ibkr.com/faq?id=27280950
We have various support options available (chat, email, or phone) but we would be happy to answer general questions here.
For a time sensitive/urgent matter, it is recommended that you call or live chat Client Services: http://spr.ly/IBKR_ClientServicesCampus
Please direct all future communications to the secure message center only. We do not handle complaints on IBKR Campus. We would appreciate the opportunity to turn around your experience.
When I log in, this message appears and I can log in.
(Account Management
Before you proceed to your brokerage account, please review the following account tasks.
The following tasks must be completed in order to keep your account up-to-date.
)
What are the solutions and steps?
Hello, thank you for reaching out. Please review and complete the account tasks listed. Please reach back out with any additional questions. We are here to help!
hi, I changed my phone and I’m trying to access my account but i can’t when i log in it says that i have to authenticate the new device and when i press on the one time authentication i don’t get a sms message although it says the message have been sent.
what should i do next ?
Hello, thank you for reaching out. If you’ve purchased a new Smartphone and wish to transfer your existing IBKR Mobile Authentication (IB Key) profile from your old Smartphone to your new phone you can do so without Client Service assistance as long as you retain access to your old phone or a secondary security device that remains active. Step-by-step transfer instructions are available in the Users’ Guide.
If you do not have access to your old phone or a secondary device, you would need to contact IBKR Client Services via telephone for assistance. https://spr.ly/IBKR_ClientServicesForum
If you continue to experience issues, please review these troubleshooting steps: https://www.interactivebrokers.com/faq?id=47469002
We hope this helps!
hi there,
where can I find the details from whom they came to me, e.g. dividend,
in status history show date, amount and reference number
Thank you for asking. You can review your dividend details by running a report in PortfolioAnalyst.
https://ndcdyn.interactivebrokers.com/sso/Login?action=RM_PORTFOLIO_ANALYST
After logging in to Client Portal using the link above, navigate to the Reports tab. Next, select the time-period (month, quarter, etc.) for the report and click the detailed PDF option. Then, click the Dividends section of the report.
You can also view detailed information about dividends received using these instructions: https://www.interactivebrokers.com/faq?id=691835881
We hope this helps!
number
call me help
Thank you for reaching out. We have various support options available (chat, email, or phone) but we would be happy to answer general questions here.
For a time sensitive/urgent matter, it is recommended that you call or live chat Client Services: http://spr.ly/IBKR_ClientServicesCampus
Hello, my account has been ‘in review’ for about 10 days and it says it need 24hours to confirm the phone number. How can I proceed with trading without the full profile?
Hi Dina, thank you for reaching out. The account application review process must be completed before trading access can be granted. You can view the status of your account application any time here: https://www.interactivebrokers.com/faq?id=34485757
Please reach back out with any additional questions. We are here to help!
Buenas tardes, como me puedo comunicar, necesito saber si todo ya está bien con mi cuenta? Tuve algunas complicaciones con la creación de la cuenta. Por otro lado quiero saber cuánto dinero puedo poner en la cuenta, el costo de transacciones o contratos, me cobran por retirar? Cuantos días después de poner el dinero en la cuenta puedo operar? Y cuantos días se demoran en pagar después del retiro?
I can’t access my account because “Required to continue Account Protection with Secure Login System” and after I scan the code on my mobile phone is message “Your device isn`t compatibile with this version”
Thank you for reaching out and please accept our apologies. If your security code is rejected during the login phase, you must contact Client Services via phone to receive assistance. Please note that IBKR IBKR DOES NOT reset passwords, provide usernames, or unlock accounts on IBKR Campus. Thank you for understanding. http://spr.ly/IBKR_ClientServicesCampus
I called +36 1 701 0350 half an hour ago and I’m still waiting for someone to answer …
Why I did not received the SMS message after waiting for 3 mins to set up my 2 way factor?
Please review these troubleshooting steps if your phone is suddenly not receiving SMS messages from IBKR: https://www.interactivebrokers.com/faq?id=47469002
We hope this information is helpful!
can i download mt5 to my account? can i integrate galileofx to my account? is it easy?
Thank you for asking. Please review this article on compatibility between MetaTrader and TWS: https://ibkr.info/article/1982
You can review more information about our third-party integrations on our website: https://spr.ly/IBKR_3rdPartyCampus
Hello. I am using my IBKR account by linking it to a Canadian number. Since I recently entered Korea, my Canadian number is not roaming. So i couldn’t get any messages and calls. However, is the only way I can receive security text messages when I log in to IBKR? I am not able to make transactions right now. That’s too uncomfortable. If there is a way for me to receive the security number by email, or if there is a way to resolve this issue other than using my phone number, please let me know how I can make transactions normally. Thank you so much
Hello Sooa, thank you for reaching out. For this situation, it is necessary to call our Client Services team for account security reasons. IBKR DOES NOT reset passwords, provide usernames, or unlock accounts via email or chat. Thank you for your understanding. Available phone support: http://spr.ly/IBKR_ClientServicesCampus
In the future, you may be interested in using an authentication method other than SMS, like IB Key: https://ibkrguides.com/securelogin/sls/ibkrmobile.htm
Buenas tardes
tengo un proceso de solicitud en curso y luego de asociar los soportes respectivos la cuenta no ha sido aprobada. Tampoco me dan una razón especifica si es necesario adjuntar mas soportes para continuar el proceso. Es posible que me faciliten un número gratuito para comunicarme desde Colombia a la línea de servicio al cliente. gracias!!!
Hola, gracias por contactarnos. Tenemos varias opciones de soporte disponibles (chat, correo electrónico, teléfono), pero estaremos encantados de responder preguntas generales aquí.
Para un asunto urgente o de carácter urgente, se recomienda que llame o chatee en vivo con el Servicio de atención al cliente: http://spr.ly/IBKR_ClientServicesCampus
Inserta tu zona horaria en el enlace de arriba para ver el número al que llamar. ¡Esperamos que esto te ayude!
Hello. I have an account from Hong Kong. Can i set up 1 or 2 other accounts linked to mine for my children?
Hola buenos dias! mi nombre es Marianela. Tengo cuenta en IBKR, comence a operar recientemente. Realice operaciones en el ultimo mes sin problema alguno. Pero hoy intente cargar una operacion y me arroja el mensaje: “”BUY 5 SPY FEB 10 ’25 588 Put” YOUR ORDER IS NOT ACCEPTED. PROJECTED POST EXPIRATION MARGIN DEFICIT IS 4765.11 USD.” viendome impedida de poder operar. Por favor solicito colaboracion con este inconveniente. Muchas gracias
Gracias por comunicarse con nosotros. Los requisitos de margen afectan cómo y cuándo puede pedir prestado, el tipo de depósitos que pueden ser necesarios y el nivel de capital que debe mantener en su cuenta. Si no cumple con estos requisitos, quedará sujeto a la liquidación de activos, ya sea automática o manual, para que la cuenta vuelva a cumplir con los requisitos de margen.
Los requisitos de margen se basan en su país de residencia legal (COLR), la bolsa en la que desea operar y los productos que desea operar. Revise estas preguntas frecuentes para obtener más información:https://www.interactivebrokers.com/faq?id=23299063
Para un problema de negociación urgente, comuníquese con el Servicio de atención al cliente: http://spr.ly/IBKR_ClientServicesCampus
tengo una cuenta hace mas de un año pero no puedo ingresar, me pide autentificación de 2 pasos pero no me llega ningún SMS. ya tengo este problema mas de un mes y no tengo solución, llamo casi todos lo días pero están ocupados y no puedo conversar con nadie para darle solución a mi problema y no puedo realizar inversiones. agradeceré se puedan comunicar conmigo para ayudarme a dar solución inmediata a este problema ya que me urge, me comunico desde Peru
Hola, gracias por comunicarte. Pruebe estos pasos para solucionar problemas de SMS: https://www.interactivebrokers.com/lib/cstools/faq/#/content/47469002
Si lo anterior no funciona, llame a Servicios al Cliente para obtener más ayuda: http://spr.ly/IBKR_ClientServicesCampus
I have a problem getting a confirmation wether my application in canceled and my account is deleted. When i open my account nothing but my contact info can be seen(no way to contact support or do anything else but log out). Please help
Hello Riad, thank you for contacting us. We are sorry to hear that you are experiencing difficulties with the application. You can check that the application is complete by visiting: IBKR.com/app-status
Once completed, please allow time for the due diligence checks and the review of the application. The New Accounts team will reach out if they require more information for the application.
We would appreciate the opportunity to turn around your experience. We are happy to help with general account opening questions here, and we also have an FAQ section on application assistance.
Hi , I have lost my primary device and phone number, i cant log into to the help center / chat as it requires me to authenticate. I sent an email a while backa nd no response. What do i do . I call the call center and no one picks up . Please help
If you lost your phone or if your mobile device needs to be repaired, you can migrate IBKR Mobile Authentication (IB Key) (IBKR Mobile Authentication (IB Key)) to another device following the steps listed in the IBKR Knowledge Base.
If you are unable to migrate IBKR Mobile Authentication (IB Key) or you do not have another smartphone at the moment, we ask that you request temporary account access by contacting IBKR Client Services (Secure Login department) on the phone number best suitable for your location. For IBKR Contact Information, please visit:
http://spr.ly/IBKR_ClientServicesCampus
i cant contact log into client services , what do i do . please help
Thank you for reaching out. For a login issue, please click the “Need help?” on the Client Portal log in page and follow the prompts to regain access.
https://ndcdyn.interactivebrokers.com/sso/Login?RL
If the above does not work, you will have to call our Client Services team for account security reasons. IBKR DOES NOT reset passwords, provide usernames, or unlock accounts via e-mail or chat. Thank you for understanding. You can find our available phone support here: http://spr.ly/IBKR_ClientServicesCampus
Hello I intend to transfer the assets from my current account with IBKR, which I have as an individual, to a new account of a Bulgarian legal entity specifically created for investment (single-member limited liability company), which is 100% owned by me. Could you send me instructions on what procedure I should follow?
Hello, thank you for reaching out. To transfer positions out of IBKR: https://www.interactivebrokers.com/faq?id=52479627
To transfer funds out of IBKR: https://www.interactivebrokers.com/faq?id=28229824
We hope this helps!
its saying i dont have enough funds in my account to place a market trade, is says insufficient funds (-343 USD) yet I have more than the amount it is saying I dont have in USD
Hello, thank you for reaching out. Please review this FAQ for troubleshooting: https://www.interactivebrokers.com/faq?id=32658064
Please contact Client Services via phone for time-sensitive trading inquiries: http://spr.ly/IBKR_ClientServicesCampus
We would appreciate the opportunity to turn around your experience.
Hi so I live in a country where I use a vpn to access my account but now when I log on it asks me to mandatory download the app and the app is not available in my region so I am unable to access my account. What do I do
Hi Nisha, thank you for reaching out. No matter where you are, you can access it all with advanced order types and trading tools using IBKR Mobile. For more information on how to download our platforms, please visit our webpage: https://spr.ly/IBKR_PlatformsCampus
If you continue to experience difficulties, please contact Client Services via phone: http://spr.ly/IBKR_ClientServicesCampus
Hello, I have lost access to my old Authenticator app and I can no longer log into my IBKR account. I would like to request a reset of my 2FA settings so I can set up a new device. My IBKR User ID: [Solijon777] Please let me know what documents or steps are needed to verify my identity. Thank you.
Hello Salikh. Two-factor authentication is an extra layer of security for your IBKR account designed to ensure that you and only you, can access your account, even if someone knows your password. IBKR requires all users to be two-factor authenticated and does not allow users to partially or fully opt out.
If you would like to change your authentication method, please review https://ibkrguides.com/securelogin/sls/activate-mobile-authenticator-app.htm
You may want to remove this post for account security purposes.
hola no puedo transferir fondos a la cuenta , quiero saber si hay un error en mi cuenta, que me este impidiendo, me dice calculo de nav actualmente no disponible
Hola, gracias por contactarnos. Primero, borre la caché (historial y cookies) de su navegador. Si esto no soluciona el problema, pruebe con otro navegador. Si el problema persiste, contacte con Atención al Cliente por teléfono: http://spr.ly/IBKR_ClientServicesCampus
Hai Im a Indian, residing in Ireland now. If Im starting an account in IB from ireland and after few years if I am migrating to Australia, can I connect my existing IB account to new Australian Bank account.
Hello, thank you for reaching out. If you relocate to a different country, you will be able to retain your account as long as you are not moving to a country that IBKR is prohibited from transacting business in due to government sanctions.
However, even if relocating to a permissible country, you may be required to initiate a new application and request a manual transfer of eligible assets once your new application has been approved. Whether this step will be required depends upon the country you were residing in and the one that you are moving to, as IBKR maintains multiple entities, each of which has been formed to carry client accounts based upon local regulatory requirements and IBKR policies. You would need to contact your local Client Service Center to determine if your particular situation requires opening a new account.
For instructions to edit your banking instructions, please view this FAQ for instructions: https://www.interactivebrokers.com/faq?id=34485711
We hope this helps!
hola saludos cordiales , estoy tratando de ingrasar a mi cuenta desde el portal de cliente pero no tengo exito ya que cambien de numero de telefono y me tiene que llegar un codigo de verificacion, me encuentro en estados unidos y he estado llamando al numero correspondiente pero no tengo respuesta! necesito ayuda para entrar a mi cuenta y luego actualizar mi numero de telefono
Hola, gracias por contactarnos. Para obtener instrucciones sobre cómo actualizar su número de teléfono:
https://www.interactivebrokers.com/faq?id=23298908
Si compró un nuevo smartphone y desea transferir su perfil de Autenticación Móvil de IBKR (Clave IB) de su antiguo smartphone al nuevo, puede hacerlo sin la asistencia del Servicio de Atención al Cliente, siempre que mantenga el acceso a su antiguo teléfono o a un dispositivo de seguridad secundario que permanezca activo. Las instrucciones paso a paso para la transferencia están disponibles en la Guía del Usuario:
https://ibkrguides.com/securelogin/sls/reactivating-ibkr-mobile-authentication.htm
Si continúa teniendo dificultades, comuníquese con el Servicio de Atención al Cliente de IBKR por teléfono para obtener ayuda. http://spr.ly/IBKR_ClientServicesCampus
Hola, gracias por contactarnos. Para obtener instrucciones sobre cómo actualizar su número de teléfono:
https://www.interactivebrokers.com/faq?id=23298908
Si compró un nuevo smartphone y desea transferir su perfil de Autenticación Móvil de IBKR (Clave IB) de su antiguo smartphone al nuevo, puede hacerlo sin la asistencia del Servicio de Atención al Cliente, siempre que mantenga acceso a su antiguo teléfono o a un dispositivo de seguridad secundario que permanezca activo. Las instrucciones paso a paso para la transferencia están disponibles en la Guía del Usuario:
https://ibkrguides.com/securelogin/sls/reactivating-ibkr-mobile-authentication.htm
Si no tiene acceso a su antiguo teléfono ni a un dispositivo secundario, deberá contactar con el Servicio de Atención al Cliente de IBKR por teléfono para obtener ayuda: http://spr.ly/IBKR_ClientServicesCampus
Hi, I am trying to open an account from Indonesia, but I am unable to receive the mobile number verification code via SMS, I tried to send the verification code for 2 continuous days at different time intervals, but my phone number has yet to receive an SMS. I have sent an email yesterday, but no reply yet. Please, I would like to proceed with my application. Thank you.
Hello, thank you for reaching out. Please try these SMS troubleshooting steps: https://www.interactivebrokers.com/lib/cstools/faq/#/content/47469002
If the above does not work, please call Client Services for further assistance during operating hours: http://spr.ly/IBKR_ClientServicesCampus
IBKR DOES NOT reset passwords, provide usernames or unlock accounts via e-mail or chat. Thank you for understanding.
I traveled to Nigeria and I tried login into my account, I got the verification code via SMS but it does not authenticate and I realize it takes me to the uk site, how do I get into my account?
Hello, and thank you for reaching out. We’re sorry to hear you’re having trouble logging in — we understand how important timely access is.
Please start by clicking the “Need help?” link on the Client Portal login page to recover your account: https://ndcdyn.interactivebrokers.com/ sso/Login?RL
If you’re still unable to log in, our Client Services team will be happy to assist you by phone. For security reasons, we’re unable to reset passwords or unlock accounts via email or chat. Thank you for your understanding.
You can find our phone support details here: http://spr.ly/IBKR_ClientServicesCampus
We’re here to help and look forward to resolving this for you.
Hola Saludos cordiales Estoy tratando de ingresar a la pagina web de inicio IBKR , pero me responde con el error “403 access denied”. Curiosamente la sesion por movil si me funciona, pero prefiero utilizar la pagina web. Que debo hacer para superar este mensaje de error? mil Gracias
Hola, gracias por contactarnos. Para obtener instrucciones sobre cómo actualizar su número de teléfono:
https://www.interactivebrokers.com/faq?id=23298908
Si compró un nuevo smartphone y desea transferir su perfil de Autenticación Móvil de IBKR (Clave IB) de su antiguo smartphone al nuevo, puede hacerlo sin la asistencia del Servicio de Atención al Cliente, siempre que mantenga acceso a su antiguo teléfono o a un dispositivo de seguridad secundario que permanezca activo. Las instrucciones paso a paso para la transferencia están disponibles en la Guía del Usuario:
https://ibkrguides.com/securelogin/sls/reactivating-ibkr-mobile-authentication.htm
Si no tiene acceso a su antiguo teléfono o a un dispositivo secundario, deberá contactar con el Servicio de Atención al Cliente de IBKR por teléfono para obtener ayuda: http://spr.ly/IBKR_ClientServicesCampus