Receiving "Cannot connect to Excel" or all fields are returned as "0"
Excel may begin to display a value of “0” or a “Cannot connect to TWS” error message. Before contacting support, please adhere to these steps:
- Validate the TWS Settings are configured properly
- Uninstall the Trader Workstation and the TWS API
- Upgrade to the Latest Trader Workstation.
- Download and install the Latest TWS API
In some instances, users will also need to manage their DLLs.