I claim treaty benefits in one country but have an address outside that treaty country. Why did I receive an email asking for additional documentation?

Please confirm that the proof of identity you submitted was issued by the treaty country and that the proof of address relates to your address in the treaty country. A proof of address document alone is not sufficient to resolve the matter. Sometimes, customers inadvertently submit documentation for the other address. Please check the date of the proof of address document. We can only accept documents dated less than 12 months old. Also confirm you submitted a proof of identity document from the treaty country…

FATCA related FAQs involving mismatches between tax treaty country and address. See here for other FATCA related FAQ topics.

I claimed treaty benefits in one country but have an address outside that treaty country. Why did I receive an email asking for additional documentation?…

You need to provide one document from Category A AND one document from Category B)(see below) AND  Category C a written explanation explaining the U.S. address or phone number:

Category A: Provide ANY ONE of the following documents issued by a non-U.S. country:…

We will request additional documentation from existing clients if:

• Your account details show any U.S. connections (e.g., U.S. mailing or permanent address, U.S. telephone number, U.S. place of birth, citizenship or Green Card) or an address outside the country you identified on your IRS Form W-8 for purposes of claiming treaty benefits; or…