I submitted a proof of address and I received an email that the document submission did not resolve the issue. Why?

It is necessary for us to have current information on our clients. Expired or out-of-date documents cannot be accepted. Please make sure all documentation you submit is legible, has not expired and all proof of address documentation is less than 12 months old. It is important that you promptly respond to our requests for documentation so that the correct withholding rate is applied to your account…

We cannot accept proof of address documentation that is more than 12 months old or which is not legible. Please verify that the proof of address document submitted, such as a bank or brokerage statement or a utility bill, is less than 12 months old. You should also confirm you submitted all required documentation. In certain cases, the documentation must be submitted from the country with which you claimed treaty benefits or tax residency to be acceptable. …

Proof of Residential Address for Individual, Joint and IRA accounts at IBLLC can be satisfied with a copy of ONLY ONE of the documents below.

The document submitted must be dated within the last twelve (12) months, show your full name and current residential address as listed on the application and must be a letter headed document…

IB Canada will only accept original PDF downloads for Proof of Identity (ID) and Proof of Address.

Proof of Identity and Date of Birth: The identity document must be currently valid and include the person's photograph, full name, date of birth and the expiration date. For this purpose, IBKR will accept ONE of the following documents:…