It is necessary for us to have current information on our clients. Expired or out-of-date documents cannot be accepted. Please make sure all documentation you submit is legible, has not expired and all proof of address documentation is less than 12 months old. It is important that you promptly respond to our requests for documentation so that the correct withholding rate is applied to your account…

We cannot accept proof of address documentation that is more than 12 months old or which is not legible. Please verify that the proof of address document submitted, such as a bank or brokerage statement or a utility bill, is less than 12 months old. You should also confirm you submitted all required documentation. In certain cases, the documentation must be submitted from the country with which you claimed treaty benefits or tax residency to be acceptable. …

Please confirm that the proof of identity you submitted was issued by the treaty country and that the proof of address relates to your address in the treaty country. A proof of address document alone is not sufficient to resolve the matter. Sometimes, customers inadvertently submit documentation for the other address. Please check the date of the proof of address document. We can only accept documents dated less than 12 months old. Also confirm you submitted a proof of identity document from the treaty country…

Overview:

Income payments (dividends and payment in lieu) from U.S. sources into your account here may have U.S. tax withheld. Generally, a 30% rate is applied to non-U.S. accounts. Exemption from the withholding or a lower rate may apply if your home country has a tax treaty with the U.S. Complete the applicable Form W-8 to find out your status…

The fastest and most effective way to remedy the situation is to provide the requested information so that our records are complete. You should also log in to Client Portal and make any required changes to your personal information…

FATCA related FAQs involving mismatches between tax treaty country and address. See here for other FATCA related FAQ topics.

I claimed treaty benefits in one country but have an address outside that treaty country. Why did I receive an email asking for additional documentation?…

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In general, all U.S. Green Card holders are U.S. taxpayers, even if they do not live in the United States (and even if their Green Card has expired or is otherwise invalid). In general, a U.S. Green Card holder cannot provide Form W-8BEN, and must provide Form W-9 instead. If you are a former U.S. Green Card holder who gave up your U.S. Green Card, you will need to provide a copy of your Form I-407 (Record of Abandonment of Lawful Permanent Resident Status) by…

Overview:

Information relating to tax obligations is reported as required to the tax authorities within your country of residence as well as other countries if trading products subject to any local withholding requirements. Unless specifically directed by a taxing authority, we do not withhold taxes on proceeds from security sales. We are required by US tax law, for example, to withhold US taxes on dividends paid by US corporations to foreign persons at a rate of 30%. This rate may be lower if the US has entered into a tax treaty with your country. In addition, investment interest income is not subject to US withholding. All withholdings for non-US persons and most entities will be reported on Form 1042-S at the close of each year. For further information refer to IRS publication 901 and/or your tax advisor…

It is not uncommon for a client to have changes to their tax residency, which they have not informed us about, thereby resulting in out-of-date or inaccurate records. In these situations, the quickest and most effective way to remedy the situation is to provide the requested information so that our records are complete. You should also log into…

You note that you live in Hong Kong and chose China as your tax treaty country on your Form W-8BEN, but received a notification saying the proof of address and proof of identity submitted was not sufficient to claim benefits under the U.S.-China tax treaty. You asked why, if Hong Kong is a Special Administrative Region of the People’s Republic of China, the U.S.-China tax treaty did not apply to it…

The fastest and most effective way to remedy the situation of an out-of-date address or telephone number is to provide the information as requested in the notification you have received (see: I received a notification that a review of my file indicated a U.S. address or telephone and additional information is required. What additional information do I need to provide?…

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Please provide us with a copy of your Certificate of Loss of Nationality of the United States (Form DS-4083) and a copy of your passport from another country by submitting a ticket via Client Portal…

General FAQs involving FATCA . See here for other FATCA related FAQ topics…

FATCA related FAQs involving U.S. passport or other evidence of U.S. citizenship . See here for other FATCA related FAQ topics…

In certain cases, the IRS Form W-8 you submitted is insufficient to establish your status as a non-U.S. taxpayer. This often occurs when certain U.S. connections are found to be associated with your account (e.g., U.S. mailing or permanent address, U.S. telephone number, U.S. place of birth, citizenship or Green Card).  The presence of these U.S. connections requires us to collect additional documentation …