Please confirm that the proof of identity you submitted was issued by the treaty country and that the proof of address relates to your address in the treaty country. A proof of address document alone is not sufficient to resolve the matter. Sometimes, customers inadvertently submit documentation for the other address. Please check the date of the proof of address document. We can only accept documents dated less than 12 months old. Also confirm you submitted a proof of identity document from the treaty country…

Overview:

Income payments (dividends and payment in lieu) from U.S. sources into your account here may have U.S. tax withheld. Generally, a 30% rate is applied to non-U.S. accounts. Exemption from the withholding or a lower rate may apply if your home country has a tax treaty with the U.S. Complete the applicable Form W-8 to find out your status…

The fastest and most effective way to remedy the situation is to provide the requested information so that our records are complete. You should also log in to Client Portal and make any required changes to your personal information…

FATCA related FAQs involving mismatches between tax treaty country and address. See here for other FATCA related FAQ topics.

I claimed treaty benefits in one country but have an address outside that treaty country. Why did I receive an email asking for additional documentation?…

You note that you live in Hong Kong and chose China as your tax treaty country on your Form W-8BEN, but received a notification saying the proof of address and proof of identity submitted was not sufficient to claim benefits under the U.S.-China tax treaty. You asked why, if Hong Kong is a Special Administrative Region of the People’s Republic of China, the U.S.-China tax treaty did not apply to it…

According to the U.S. Internal Revenue Service, the U.S.- People’s Republic of China tax treaty does NOT apply to Macau or Taiwan (Republic of China). Unless you can provide a proof of address and identity in the People’s Republic of China or provide other evidence that you are a tax resident of People’s Republic of China, you may not claim Chinese tax treaty benefits…

We are required to verify your connection with the treaty country since you also have an address outside that country. We can process your claim for treaty benefits if you provide one document from Category (A) AND one document from Category (B) below…