Troubleshooting & Support
Troubleshooting & Support
Clients facing issues with their integration between Interactive Brokers and TradingView should always create a ticket with both TradingView and Interactive Brokers.
Interactive Brokers is always happy to help investigate an array of issues with our trading systems. TradingView is always eager to assist their clients; however, due to customer service policy, TradingView Support is limited in their ability to investigate unless a ticket is created by the affected user. As a result, Interactive Brokers cannot escalate all issues on a client’s behalf, and a ticket must be created by TradingView users directly.