To re-activate Face ID on IBKR Mobile - IB Key for iPhone:
On the General Settings of your iPhone, scroll down to the apps settings section. Tap on "IBKR" and make sure the switch "Face ID" is enabled. Test again to login with Face ID. If it still does not work, please proceed with the steps below:
- Open the IBKR Mobile app to access the login screen. If you are already logged in, please log off, in order to reach the login screen.
- Tap on "IB Key Authentication".
- On the top right-hand corner of the screen, tap on the three dots icon (...) and select "Debug Menu".
- On the "Debug" screen, click the button "Remove IB Key Activation data" and confirm the operation with a tap on "Reset IB Key".
- Go back to the login screen and tap on "Register-Two Factor". Follow the on-screen instructions to re-activate the IB Key. Once the IB Key has been re-activated for your user, you will be able to select it as your Two-Factor authentication method during the log in process.
- Test again to login with Face ID. If you still face issues, please call IBKR Client Services in order to receive further assistance.