If you are able to log in to Client Portal, but not any of the trading platforms, this means that there is no problem with your login credentials (i.e., user name, password or two-factor authentication).
Rather, your access to the trading platform is likely restricted due to one of the following conditions:
- Your account application remains under review and has not yet been approved. Note that you will receive an email notification once the review of your application has been completed
- You have received confirmation that your account application has been approved, but you have not funded your account yet
- You are a client of a financial advisor maintaining discretionary trading authority over your account. Here, the advisor is presumed to be the only individual entering orders and the advisor can provide the client with access, if requested
- In case of a new user creation the approval process normally takes 24 - 48 business hours and once approved is available immediately.
Additional Information