IBKR Servers

The IBKR Servers used by the TWS are listed in the table below, according to their location and role:…

If you are able to log in to Client Portal, but not any of the trading platforms, this means that there is no problem with your login credentials (i.e., user name, password or two-factor authentication)…

For security reasons, authentication errors do not identify the specific issue. 

They can range from incorrectly entering a password to being locked out due to too many failed login attempts. …

There can be several reasons why you might be experiencing difficulties trading or logging into your Interactive Brokers (IBKR) account. Let's explore the possible causes and solutions:

1. Technical Issues:
   • If you are having trouble logging in or accessing your account, try these troubleshooting steps:…

Overview

• TWS connects to our back-end systems on destination TCP port 4001 (login, order submission) and TCP port 4000 (Market Data), from random source TCP ports above 1024. All the communications using TCP port 4001 are SSL protected. Some additional services (cloud settings, platform auto-update) use destination TCP port 443 (HTTPS)…

Overview

• Hong Kong – China Stock Connect (“China Connect”) is a mutual market access program through which Hong Kong and international investors can trade shares listed on the Shanghai Stock Exchange (SSE) and Shenzhen Stock Exchange (SZSE) via the Stock Exchange of Hong Kong (SEHK) and their existing clearinghouse. As a member of SEHK, we provide you with direct access to trade with eligible listed products on the Shanghai and Shenzhen Stock Exchange. Our clients with China Connect trading permissions will be eligible to trade SSE/SZSE securities through Shanghai and Shenzhen - Stock Connect…

Configuration instructions

Can the TWS/IB Gateway operate through a Proxy server, and how?…

IBKR operates four main computing centers around the globe; two in the U.S, one in Europe and one in Hong Kong. New customers are automatically assigned to one of these server facilities based upon their location and/or trading preferences.

Trading is available 24 hours a day, 7 days a week with the exception of system reset times described in the…

If you have received confirmation that your account application has been approved but you are not able to log in to any of the trading platforms, your access to the trading platform is likely restricted due to one of the following conditions:

1. Your account application has been approved by less than 24 hours. Note that you will have to wait 24 hours before trading access is enabled once the account has been approved…

Please try pressing Ctrl-Alt-R on your keyboard to force a TWS reboot.

If this does not work, please try to log off then log back in TWS…

Background:

By default macOS does not allow the user to run multiple sessions of the same application. The following workaround can overcome this limitation in case you need to run the Trader Workstation for more than one user…

You must type your electronic signature exactly as it is written next to the signature box. The electronic signature is case-sensitive. Another option is to copy your name as it is shown and paste it into the electronic signature field…

If you are in mainland China and are experiencing difficulties accessing either the IBKR website or Trading Platform, please try accessing through the URL www.interactivebrokers.hk…

CREATE A SECOND USER

In order to able to access the TWS from two devices simultaneously, one would need to create a second user. Once created, one may log in to the same account under both users at the same time…

If market data is unavailable, you may see a red market data (DATA) icon on the upper right corner of TWS. This condition may be due to a firewall issue or to connectivity issue. You may use the keyboard shortcut CTRL+ALT+F to refresh the market data connections…