Why was my new EFT instruction rejected?

There are various reasons why an EFT instruction is rejected. A rejection may happen when:

  • The account holder at the bank is not the same as the account holder with IB Canada
  • The currency denomination of your bank account does not match the currency of the EFT instruction created
  • The transit and account number are different from those appearing in your bank statement

Please make sure the above identifiers match and resubmit your EFT instruction.

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