Why was my new ACH instruction rejected?

The account holder name must match when transferring or linking an external account. If the names do not match, you may either update the account title at IBKR or you will need to update the account title at the other financial institution.

For more information on how to update your account title at IBKR, please see…

There are various reasons why a connection of your account via Open Banking cannot be established, such as:

• The account holder at the bank is not the same as the account holder with IBKR.
• The account title of both accounts differ slightly. The connection can only be established if the account titles on both accounts match exactly…

There are various reasons why an EFT instruction is rejected. A rejection may happen when:

• The account holder at the bank is not the same as the account holder with IB Canada
• The currency denomination of your bank account does not match the currency of the EFT instruction created…

Instant account verification requires matching first and last names between accounts (middle names/initials optional). Joint IBKR account holders may connect to either a joint bank account with matching names or an individual account of either holder…