Mobile Troubleshooting
On iPhone:
- Open the Camera app (not a QR code scanner app).
- Point the camera at the QR code on your computer screen.
- Make sure the QR code fills most of the camera view.
- Tap the notification banner that appears at the top.
On Android:
- Open your default Camera app or Google Lens.
- Point the camera at the QR code on your computer screen.
- Tap the notification or link that appears.
- Some Android devices may require you to tap the QR code in the camera view.
Troubleshooting:
- Ensure your phone's camera has permission to scan QR codes.
- Adjust the brightness of your computer screen.
- Make sure there is no glare on the screen.
- Try moving your phone closer or farther from the screen.