Why is the QR code not appearing when I try to use my phone to authenticate?

QR Code Availability and Alternatives

The QR code method may not appear in all situations. It depends on:

  • Your browser and device configuration
  • Which passkeys you have registered
  • Your authentication settings

Try these alternatives:

  1. Look for a notification on your phone instead of a QR code
  2. Access the login page directly from your phone's browser
  3. Use a hardware security key if you have one registered
  4. Use an alternative 2FA method (IB Key, Mobile Authenticator, Digital Security Card+, SMS)
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