Due to market volatility, we are experiencing a significant increase in Message Center inquiries, leading to substantially extended response times. Accordingly, inquiries relating to urgent trade and funding matters will receive our highest priority and we ask that you first consult with our online resources for all other inquiries. If you have questions regarding your brokerage account or are a prospective client, please visit IBKR Support on our website. Institutions can visit the dedicated IBKR Support section for institutions.
You can view messages from IBKR including replies to inquiry/trouble tickets from Client Services, Corporate Action notifications and closed or expired messages in Client Portal:
- Log in to Client Portal
- Click the Get Help (question mark icon in the top right corner)
- Select Open Ticket and on the next screen select OPEN TICKET
- Click on the Archived section on the left side followed by the Closed Web Tickets option to see closed and expired messages. It is possible to reopen recently closed messages by clicking on the REOPEN button in bottom-right of the message window.
You can also access messages from TWS by clicking on the Help menu option and selecting Customer Service followed by Open Message Center.
Additional Information
- How to use the Message Center in the Client Portal Users' Guide
- How to use the Message Center in the TWS Users' Guide.