How do I send a web ticket to Client Services?

SEND TICKET TO CLIENT SERVICES

Due to market volatility, we are experiencing a significant increase in Message Center inquiries, leading to substantially extended response times. Accordingly, inquiries relating to urgent trade and funding matters will receive our highest priority and we ask that you first consult with our online resources for all other inquiries. If you have questions regarding your brokerage account or are a prospective client, please visit IBKR Support on our website. Institutions can visit the dedicated IBKR Support section for institutions.

Use the button above or follow the below procedure to contact Client Services via ticket from Client Portal:

  1. Log in to Client Portal
  2. Click the Get Help menu (question mark icon in the top right corner) or Click on the Envelope icon on the onebar and under Compose select New Ticket.
  3. If necessary choose the account for which you are submitting a ticket
  4. Under Quick Support enter your question in the How we can help? box
  5. If the IBot response does not answer your question, then from the Was the answer helpful? box select No, contact support
  6. Under Contact Us click on Ticket Creation
  7. Choose a category related to your inquiry followed by a subtopic
  8. Write a detailed description of the issue
  9. Choose the account for which you are submitting a ticket (OPTIONAL)
  10. Optionally click on Add a File to attach up to two files to your inquiry (max total size 3MB, max size of each file 2MB)
  11. click Preview Ticket
  12. In case the generated IBot response is not sufficient to address your question, click on Submit Ticket.

Please Note:

  • You will get an immediate reference number for the ticket for you to track its progress.
  • Visit our website for tips on how to best utilize IBKR Client Services.
  • You can also access the Message Center from TWS from the Help menu by selecting Customer Service followed by Open Message Center.

Additional Information

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