Due to market volatility, we are experiencing a significant increase in Message Center inquiries, leading to substantially extended response times. Accordingly, inquiries relating to urgent trade and funding matters will receive our highest priority and we ask that you first consult with our online resources for all other inquiries. If you have questions regarding your brokerage account or are a prospective client, please visit IBKR Support on our website. Institutions can visit the dedicated IBKR Support section for institutions.
To contact Client Services via ticket from IBKR Mobile:
- Tap the Account menu icon (head and shoulders) from the top left corner of the app.
- Tap Message Center.
- Tap Compose and select New Ticket.
- From the Support list, select the category that best fits the ticket issue.
- Please search and review FAQs to find the answer to your question. If the FAQs are insufficient, from within the selected category choose the issue with which you need help.
- Enter a subject and, description of the issue.
- Select the account number and optionally tap attach up to two files to your inquiry (max total size 3MB, max size of each file 2MB).
- Tap Preview Ticket and then Submit Ticket.
Please Note
- You will get an immediate reference number for the ticket for you to track its progress
- Visit our website for tips on how to best utilize IBKR Client Services
- You can also access the Message Center in TWS from the Help menu by selecting Customer Service followed by Open Message Center.
Additional Information
- How to use the Message Center in the Client Portal Users' Guide.
- How do I send a web ticket to Client Services?