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Checks are mailed via U.S. Postal first-class service and are typically received within 7-10 business days following the date the funds were withdrawn from your account.
If after this period you have not received your check, you may request that payment be stopped and a new check issued.
To stop payment, log in to Client Portal and select Transfer & Pay followed by Transaction History. Click on the 'Cancel' link adjacent to the check in question and note the reason for your cancellation request.
There is no fee associated with cancellation requests as a result of checks which have been lost and not received.
You can find more information on Stop Payment Requests in our Users' Guide.