How can I request that a payment be stopped?

STOP PAYMENT

Stop payments can only be requested for check withdrawals. To request a stop payment:

1. Log in to Client Portal.
2. Click on the Transfer & Pay section followed by Transaction Status & History.
3. Click on the check withdrawal transaction you wish to stop followed by Stop Payment.
4. A confirmation message will appear. Click OK to continue with your stop payment request.
5. Select a reason for the stop payment, then click CONTINUE. Available reasons include:

1. Non-receipt
2. Incorrect address
3. Lost or stolen/damage
4. I did not request

6. Read the Stop Payment Affidavit, then type your name in the field provided and click Continue. This indicates that you are signing the affidavit.
7. An email containing a confirmation number will be sent to you. Enter the confirmation number from the email, then click Continue to complete the stop payment request process and return to the View Transaction History page.

Additional Information

• Stop Payment Requests in the Users' Guide.