Checks are mailed via U.S. Postal first-class service and are typically received within 7-10 business days following the date the funds were withdrawn from your account.
If after this period you have not received your check, you may request that payment be stopped and a new check issued.
To stop payment, log in to Client Portal and select Transfer & Pay followed by Transaction History. Click on the transaction, and click STOP at the bottom of the screen.
Note
- There is no fee associated with cancellation requests as a result of checks which have been lost and not received.
Additional Information
- Information on Stop Payment Requests in our Users' Guide.