How do I send logs or a screenshot from IBKR Desktop to Client Services?

To send a screenshot and upload a diagnostics file from IBKR Desktop to Client Services:

  1. From within the app, click the ? Support Center icon from the bottom left side menu.
  2. Select Troubleshooting then View/Upload Logs.
  3. From the View/Upload Logs screen select the log day(s) or choose Select All
  4. Click View to open the log with the text entry field.
  5. Enter a brief explanation (e.g. date/time of issue, username)
  6. To include the screenshot, toggle on Include screenshot.
  7. Click Send. 
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