If Client Services has requested that you upload your log file, this is most effectively done before you log in again.
IBKR Mobile for Android:
To upload the log file BEFORE you log in to IBKR Mobile:
- From the login screen, tap the three-dots menu in the top-right and then select Upload Diagnostics
To upload the log file if you are already logged in to IBKR Mobile:
- From the Configuration screen, activate the Debug Mode (if not yet activated) then tap Upload Diagnostics
To upload the log file from any other screen within the IBKR Mobile application:
- Type uploadlog (case is not important) and you will be shown the log upload dialog where you can provide a description of the problem and choose to attach a screenshot to the bundle to be sent to IBKR support. Note that you will not see uploadlog letters on the screen as you will be typing them. If you see what you type (the input focus happened to be on an editable field) the log upload shortcut will not work. To make it work, move the focus somewhere else. If your phone does not have a physical keyboard you can invoke the software keyboard at any time by a long press on Menu button.
If you are unable to upload your log file following the procedure above you can view, copy and email the file manually. Simply locate the log file in Configuration, copy the file and email it to aTWS@interactivebrokers.com.
IBKR Mobile for iPhone:
To upload the log file BEFORE you log in to IBKR Mobile:
- From the login screen, tap the Interactive Brokers logo 5 times in quick succession. You will enter into the Testing screen, and from there tap on the link Send next to Upload Diagnostics
To upload the log file if you are already logged in to IBKR Mobile:
- From the Configuration screen, activate the Debug Mode switch (if not yet activated) then tap on Send next to Upload Diagnostics
If you are unable to upload your log file following the procedure above you can view, copy and email the file manually. Simply locate the log file in Configuration, copy the file and email it to iTWS@interactivebrokers.com.