How do I send a screenshot from TWS to Client Services?

To send a screenshot and upload a diagnostics file from TWS to Client Services:

  1. Click on the Help menu
  2. Select Troubleshooting, then Upload Diagnostics
  3. Place a tick in the box next to Include screenshot of entire desktop
  4. Hit Submit.

Alternatively:

  1. Press Ctrl+Alt+Q (Ctrl+Option+Q on a Mac computer) on your keyboard
  2. Without touching the mouse, press Ctrl+Tab multiple times until the box next to Include screenshot of entire desktop is highlighted
  3. Press the Spacebar
  4. Without touching the mouse, press Ctrl+Tab until the box next to Submit is highlighted
  5. Hit Enter to submit.

Please Note

  • Once you execute the actions above, please leave the TWS window on top of all of the other windows for at least 30 seconds in order to make sure that it is captured within the screenshot.
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