Why is my hardware security key not being recognized during registration?

Hardware Security Key Troubleshooting

For USB security keys:

  1. Ensure the key is properly inserted into the USB port
  2. Try a different USB port on your device
  3. If using a USB-C to USB-A adapter, try a direct connection
  4. Remove and reinsert the key, then try again

For NFC security keys:

  1. Hold the key against the NFC reader area of your device (check device specifications or manufacturer descriptions)
  2. Keep the key still during the registration process
  3. Ensure NFC is enabled on your device

General troubleshooting:

  1. Update your browser to the latest version
  2. Try the key on a different device to verify it's working
  3. Check that your security key is FIDO2/WebAuthn certified
  4. Restart your browser and try again
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