Customers are actively encouraged to use the WebTicket system for prompt attention.
A copy of our Complaints Procedure is available here: Interactive Brokers (UK) Limited - Complaints Handling Policy and Procedures Summary. You can also direct your ISA specific complaints via email to isa@interactivebrokers.co.uk.
Please Note
- To ensure that your ISA complaint is flagged and given the required attention, Interactive Brokers kindly asks you to state "COMPLAINT" in the subject header field of the email.