SEND TICKET TO CLIENT SERVICES
Clients may file a complaint with Interactive Brokers by creating a ticket through Client Portal:
- Log in to Client Portal
- Click the Help followed by Secure Message Center
- Click the Account Services as the category and Complaints as the topic
When creating a ticket, please ensure that all of the relevant information regarding your claim is submitted, including but not limited to:
- Relevant date of the activity in question
- If the issue relates to an order, provide full details such as order entry time, symbol, order type, price, expected execution time and price
- If you have obtained screen shots or have other information which you would like IB to consider, attach the information to your ticket
- If you are seeking compensation surrounding your complaint, please specify the amount and provide details on how the amount was calculated
Please Note
- For Indian clients, please CLICK HERE.
- For New Zealand clients, please CLICK HERE.
Additional Information
- The complaint process available in our Knowledge Base