Why was my eGIRO setup request rejected?

There are several reasons why your eGIRO Setup Request may have been rejected including:

• Your bank account does not support the eGIRO service or is inactive.
• The bank account you provided is not held in the same name as your IBKR account.
• The Identification Document ("ID") on record with your bank does not match the ID details you have provide IBKR. Check your bank and your IBKR Account Profile is up-to-date with your latest ID details.
• Your bank account is a corporate or joint account. IBKR does not currently support eGIRO for corporate accounts. While IBKR supports eGIRO for joint accounts, your bank may not.

Before retrying, please ensure your setup is not being impacted by any of the above.

If you have experienced multiple rejections for the same bank account, please check with your bank before raising a ticket via the secure message center to notify us.

Additional Information:

• How to setup an eGIRO?
• How to transfer using eGIRO?
• How do I change my name within my account?
• How do I change my passport or national ID number?