Why was my eDDA setup request rejected by my bank?

There are several reasons why your eDDA Instruction may be rejected by your bank, including:

1. Your information registered with IBKR does not match your bank's records. Mismatches most commonly occur with:
   1. Name of account holder(s)
   2. Identification document type
   3. Identification document number
2. You entered an incorrect Bank Account Number or entered the Branch Code multiple times.  Please ensure the branch code is only entered in the designated field and is not included as part of the account number.
3. You may have input the credit/debit card number rather than the bank account number during setup.
4. Your bank account is a joint account or corporate account:
   1. Most banks accept eDDA setup on joint accounts which have 'either party' as signatory. However, please confirm with your bank if this is supported.
   2. Joint accounts with 'all parties' as signatories are not accepted for eDDA.
   3. Most banks do not support eDDA setup on corporate accounts.
5. Your bank account status may be inactive or frozen.
6. You may have forgotten to log in to your bank's platform (i.e., internet banking or mobile banking) to confirm your eDDA authorization request.

Additional Information

• How do I change my name within my account?
• How do I change my passport or national ID number?
• Why was my eDDA deposit transfer rejected?