Why is the system selecting the wrong passkey when I have multiple passkeys registered?

Overview

By design, the system automatically detects which passkeys are available on your current device. You cannot manually select a specific passkey during login.


Managing Passkey Preferences

If you want to use a specific device:

  • Use that device to authenticate (e.g., if you want to use your iPhone, authenticate on your iPhone)
  • For hardware keys, insert the specific key you want to use

If a passkey is no longer available:

  • Remove it from Passkey Management so the system does not try to use it

If you are getting prompts for a passkey you do not want to use:

  • Cancel that prompt
  • You may be offered alternative authentication methods
  • Or remove that passkey from Passkey Management
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