How do I transfer my passkey to a new mobile device?

Overview

You have several solutions, depending on your setup:

Passkey Backup Methods

If using cloud-synced passkeys (Recommended):

• iCloud Keychain (Apple devices): Simply sign in to your new device with the same Apple ID. Your passkeys will automatically sync within minutes. No action needed.
• Google Password Manager (Android/Chrome): Sign in to your new device with the same Google Account. Your passkeys will automatically sync. No action needed.
• 1Password, Bitwarden, NordPass, Proton Pass: Install the password manager app on your new device and sign in. Your passkeys will automatically sync. No action needed.

If using device-specific passkeys (not synced):

1. Log in to Client Portal using an alternative 2FA method
2. Go to Passkey Management
3. Remove the passkey associated with the old device (optional, but recommended for security)
4. On your new device, register a new passkey following the activation instructions

If using hardware security keys:

• Simply use the same physical security key with your new device. No transfer or re-registration needed.