You have several solutions. We list them below, starting from the less time consuming:
- Enable the Backup/Sync option for your Mobile Authenticator app (see point 2. in section Best Practices) on your current phone or tablet. Once you have received your new device, you will be able to restore your app configuration directly from the cloud, within seconds. With this option, you would not need to have both devices simultaneously at hand.
- Only for Google Authenticator: use the "Transfer Accounts" function from the main app menu (sandwich icon on the top left corner) and you will be able to copy the entries on your new phone. In order to use this option, you need to have both devices simultaneously at hand.
- Start from scratch on the new device and scan again the QR code from your Client Portal to re-activate your user. With this option, you do not need to have the old device at hand but you need to have access to your Client Portal or contact our Client Services to obtain a temporary access. The entire operation could be time consuming, especially if you have multiple usernames to re-activate.