Collective2: Frequently Asked Questions

Why has the connection between my IB account and C2 has not been established or approved?

This is frequently caused by not completing the Collective 2 agreement. In addition to completing the agreement, please be sure that the the agreement and a copy of the photo ID are sent to docs@collective2.com.

IB Agreement – Collective 2

https://support.collective2.com/hc/en-us/articles/360005139693-IB-Agreement

How to stop the connection between my IB account and C2 after I stop using C2?

Please submit a web ticket to “API” – “Third Party Platform Connection” to request stopping the linkage.

To create a ticket: https://www.ibkrguides.com/complianceportal/creatingaticket.htm.

How long does it take to link an Interactive Brokers account with Collective2?

Once the backend team at Interactive Brokers has received the application from Collective2, it will generally take 1-2 business days for the backend team to address the linkage request. As the linkage will require a manual review from both Collective2 and Interactive Brokers, the entire process may take more time depending on how long it takes for the backend team to receive the application.

Why do I not get any email updates regarding the progress of my application?

Please contact Collective2 to check for updates regarding your account linkage progress.

Is there any method to check on the status of my application?

Please contact Collective2 to check for updates regarding your account linkage progress.