Why is my username not recognized?

You will receive the message that your username is not recognized for one of the following reasons:

  • You are not entering the proper username (check to be sure the Caps Lock key is not on)
  • Your account has not been set up yet
  • You have entered your password incorrectly more than 10 times
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Why am I unable to trade in my newly opened account?
Can I have a second username for my paper trading account?
Can I change the username, account number or account type for a new advisor client application?
What does "This advisor or broker does not have an open UK cleared account" mean?