When I try to open a new account I get the message "You have existing Interactive Brokers account(s)".

You will receive this message if the system recognizes an existing account in your name under the same email address.

In this case, you will want to open a new account linked to your existing account under the same username and password.

Additional Information

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How do I add an account?
Which accounts are eligible for linkage?
Why am I unable to create a new linked account in Client Portal?
Is it possible to have more than one paper trading account?