If IBKR has received your deposit, but lacks sufficient details to credit it to your account, you will be asked to upload a proof of payment after logging into your account.
To check if there is a pending task, use the link above to complete the following pending item: "Unable to Process Deposit without Additional Proof of Deposit".
If no pending task appears but your deposit is missing:
- Log in to Client Portal
- Click Performance & Reports followed by Transaction History
- Select your pending deposit followed by Get Help then Where is my deposit?
- Finally click Upload Proof of Deposit.
Acceptable Proof of Deposit:
-
- Bank receipt of the transaction you initiated at your bank or sending institution; OR
- Bank statement that shows the relevant transaction.
The Proof of Deposit must include:
-
- Name of the bank or the sending institution
- Amount sent
- Date of the transaction
Plus at least one:
-
- The account number at the sending institution
- Name and address of account owner
- Beneficiary details or "message to the recipient" used when instructing the transfer
- Transaction reference provided by the sending institution