If IBKR has received your deposit, but lacks sufficient details to credit it to your IBKR account, you will be asked to upload a proof of payment after logging into your account.
To check if there is appending task, please click CHECK PENDING ITEMS to complete "Unable to Process Deposit without Additional Proof of Deposit".
If no pending task appears but your deposit is missing:
- Go to Transaction Status & History
- Select your pending deposit
- Then choose Get Help followed by "Where is my deposit?"
- Finally click Upload Proof of Deposit.
- Acceptable Proof of Deposit:
- Bank statement that shows the relevant transaction OR
- Bank receipt of the transaction you initiated at your bank or sending institution.
- The proof of deposit must include:
- Name of the bank or the sending institution
- Amount sent
- Date of the transaction.
- Plus at least one of:
- The sending account number.
- Account owner name/address.
- Beneficiary details or "message to the recipient" used when instructing the transfer.
- Transaction reference provided by the sending institution.
Please Note
- Screenshots of your mobile/internet bank account or payment confirmation screens may be acceptable if it clearly show the relevant payment information.
- Funds sent from an account not in your name may require Compliance review. For more information, see: Can I receive a deposit from a third party?