Your stablecoin deposit may have been unsuccessful for one of the following reasons:
- Deposit limit exceeded
- Incorrect blockchain network
- Incorrect wallet address
- Unsupported asset
- Ineligible IBKR account type
1. Deposit Limit Exceeded:
Interactive Brokers enforces the following limits on stablecoin deposits:
- Daily limit: $25,000 per day
- Monthly limit: 250,000 per month
If your deposit exceeds these limits, the conversion to USD cannot be completed.
Note: Deposit limits may vary based on account age and country.
2. Incorrect Blockchain Network:
You must send your stablecoin on the exact blockchain network you selected during the deposit process. If there is a mismatch between the network you selected and the network you used to send your stablecoin, your deposit will fail.
Sending your stablecoin to an address on the wrong network means your funds may not arrive at the intended destination or may require manual recovery.
3. Incorrect Wallet Address:
If you send your stablecoin to an incorrect wallet address (not the one provided by zerohash during your deposit session), your funds will NOT be recoverable.
Blockchain transactions are irreversible.
Always:
- Use the QR code provided by scanning it with your mobile wallet app OR
- Copy the exact wallet address provided in the zerohash widget
- Double-check the address before confirming the transaction
Never manually type the wallet address. If you send funds to the wrong address, neither IBKR nor zerohash can retrieve them.
4. Unsupported Asset:
USDC, PYUSD, and RLUSD stablecoins are currently supported. If you send a different cryptocurrency or token, it will not be automatically converted to USD and deposited in your IBKR account. Certain tokens may be recoverable.
5. Ineligible IBKR Account Type:
Stablecoin to USD funding is available only to IBLLC individual account holders residing in supported countries. Joint, Organization, Trust, and Portfolio Margin accounts, as well as account holders outside of supported countries, are ineligible and will not see this deposit option.
6. How do I recover my funds from an unsuccessful deposit?
If your stablecoin deposit was unsuccessful, your stablecoin remains in a zerohash account.
Follow these steps to recover your funds:
Step 1: Access the zerohash Recovery Portal
- Visit ibkr.customers.zerohash.com
- To login to the zerohash recovery portal, you must use:
- The same email address as your IBKR account
- The same ID type (e.g., SSN) as registered with your IBKR account
- If you use different credentials, you will not be able to access your funds.
Step 2: View Your Crypto Balance and Withdraw from the zerohash secondary portal
- View your crypto balances from failed transactions
- Withdraw your stablecoin (or other asset) to your own wallet address
- Important Limitations:
- If you sent the wrong asset (not USDC, PYUSD or RLUSD), zerohash may not support recovery
- If you sent your stablecoin via the wrong blockchain network, zerohash may not support recovery.
Additional Information