If you have SMS enabled as two-factor authentication method, you may use voice call back to receive your login authentication codes. See How to select voice callback when logging in to our platforms in the IBKR Knowledge Base.
There could be a number of reasons why you are not seeing SMS (Short Message Settings) messages.
Please attempt the following troubleshooting steps:
- Please try to re-start your mobile phone. This will re-establish network connection and may solve the problem.
- "Do Not Disturb" services to prevent telemarketing to mobile numbers. If you have an Indian phone number, or have explicitly requested your phone carrier to exclude you from public lists, you might need to contact your wireless carrier and ask them for your account to be configured appropriately in order to receive SMS messages from Interactive Brokers. Please note that the required steps will vary by country and mobile phone provider. It is best to contact your mobile phone provider if you have any questions regarding such "Do Not Disturb" services.