It is required to enter the activation code sent via SMS to enable IBKR Mobile Authentication (IB Key).
If you are not receiving the activation code via SMS please try the following:
- Try to re-start your mobile phone. This will re-establish network connection and may solve the problem.
- It is also recommended to review your SMS information in Client Portal.
- Some countries, most notably India, provide national "Do Not Call" or "Do Not Disturb" services to prevent telemarketing to mobile numbers. If you have an Indian phone number, or have explicitly requested your phone carrier to exclude you from public lists, you might need to contact your wireless carrier and ask them for your account to be configured appropriately in order to receive SMS messages from Interactive Brokers. Please note that the required steps will vary by country and mobile phone provider. It is best to contact your mobile phone provider if you have any questions regarding such "Do Not Disturb" services.
If the problem persists, please contact IBKR Client Services.
Additional Information