Browser and Session Troubleshooting
Check that you are using a compatible browser:
- Chrome/Edge: Version 67 or later
- Firefox: Version 60 or later
- Safari: Version 13 or later
- Update to the latest browser version
Ensure you have an active passkey registered:
- Log in to Client Portal using an alternative 2FA method (IB Key, Mobile Authenticator, Digital Security Card+, SMS)
- Check Passkey Management to verify you have at least one active passkey
- If no passkeys are listed, you need to register one first
Check browser permissions:
- Your browser needs permission to access passkeys
- Check Privacy & Security settings in your browser
- Allow access to security keys and passkey providers
Try refreshing the page:
- Sometimes the authentication prompt may not appear due to a temporary glitch
- Refresh the login page and try again