Why am I not seeing a prompt when attempting to register a passkey?

Compatibility Requirements

Check browser compatibility:

Ensure you are using a compatible browser with the latest updates:

  • Chrome/Edge: Version 67 or later
  • Firefox: Version 60 or later
  • Safari: Version 13 or later

Check device compatibility:

  • iPhone: iOS 16 or later
  • Android: Android 9 or later
  • Ensure your device has a screen lock (PIN, pattern, fingerprint, or face unlock) enabled

Check browser permissions:

Your browser may need permission to access security keys or passkey providers. Check your browser settings under Privacy & Security → Permissions.


Additional Information

  • The token must support FIDO2 protocol (example of such tokens are Yubikey 5 series, Bio series...)
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Why is the passkey authentication prompt not appearing when I try to log in?
Why does my passkey authentication keep failing during login?
为什么我在尝试注册通行密钥时没有看到提示?
為甚麼我在嘗試註冊通行密鑰時沒有看到提示訊息?