If you see a gray screen upon login:
- Wait. It may take several minutes to complete loading the trading pages, depending on the number of pages and symbol population on the pages and your speed of connection. Clean out ticker symbols and pages that you no longer require.
- If logging into Client Portal, please be sure you logged in from the IBKR webpage as opposed to accessing it from TWS.
- Clear your cache and cookies on your browser.
- Try using a different web browser than the one you used initially.
- Reconnect to the Internet
- Check your network connection for problems.
- Make sure your system has the proper minimum system requirements.
- In the case that your user preference files may have become corrupt, contact Technical Assistance for help in resetting the information.