Why have I not received my cash withdrawal?

WITHDRAWAL STATUS

The time it takes for withdrawals to arrive depends on the withdrawal type and time of request. Please visit the Transaction History page of Client Portal for information on when you can expect to receive your withdrawal. 

Use the button above to login to Client Portal and check the status of your cash withdrawal on the Transaction History page.

Please Note

  • If the withdrawal status displays "Sent" and the amount of time passed has exceeded the standard time frame indicated, please contact Client Services via the Message Center to request proof of payment to be provided to the receiving bank so they can locate the funds.


Additional Information

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