Occasionally users have reported being unable to run or update a current version of IBKR Desktop. Please try a few potential remedies below that may resolve your issue:
Steps to Remedy:
- Please refer to the Microsoft document for more information, please install the most recent MSVC runtime distribution (Download)
- For Windows 10 users, please update to Windows 11 at your convenience
- If you are still experiencing issues, you can downgrade to standalone version of v0.12 (Download)
- For Linux users, please install the required system library if the application fails to start:
- Install libxcb-cursor library: sudo apt install libxcb-cursor0
- Package name may vary by distribution
For users experiencing permission or log directory issues:
- Install IBKR Desktop using your regular user account, not as administrator/root. Installing with elevated privileges is not supported and will prevent the application from updating or functioning properly.
- Reinstall using your regular user account to resolve these issues.