I get "incorrect passcode" when I try to use my Digital Security Card+

The error message "incorrect passcode" is shown every time the response code generated by the Digital Security Card+ is not accepted by the system. This could be due to one of the following:

  • The challenge number entered in the Digital Security Card+ is not correct
  • The PIN code entered in the Digital Security Card+ is not the same as the one registered when the Digital Security Card+ was ordered
  • The response code entered in the login or activation screen is not correct

Please try the login or activation procedure again, being very careful that all the data entered are correct. If you still see the "incorrect passcode" error, please contact IBKR by phone for assistance.

Find information on how to use the Digital Security Code+ card on our website.

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