The fingerprint reader of my phone is broken. How do I access my account?

If you lost your phone or if your mobile device needs to be repaired, you can migrate IBKR Mobile Authentication (IB Key) (IBKR Mobile Authentication (IB Key)) to another device following the steps listed in the IBKR Knowledge Base…

IBKR recommends clients change their PIN regularly to add an extra layer of security…

If you lost your phone, you can migrate the IBKR Mobile Authentication (IB Key) to your new phone following the steps listed in the IBKR Knowledge Base. 

In any other case, we ask that you request temporary account access by contacting the Secure Login department of IBKR Client Services via the phone number best suitable for your location. For IBKR Contact Information, please visit…

The online security code card is meant to be temporary and is not meant to be a permanent solution to protect your account. Because of this, we have limited the amount of times you can renew the online security code card.

We recommend using a permanent solution like the Digital Security Card+ (DSC+) or the mobile phone app called IBKR mobile which grants interruptible access and does not present an expiration date…