If you lost your phone or if your mobile device needs to be repaired, you can migrate IBKR Mobile Authentication (IB Key) (IBKR Mobile Authentication (IB Key)) to another device following the steps listed in the IBKR Knowledge Base.
If you are unable to migrate IBKR Mobile Authentication (IB Key) or you do not have another smartphone at the moment, we ask that you request temporary account access by contacting IBKR Client Services (Secure Login department) on the phone number best suitable for your location.
Additional Information
- IBKR contact information available on our website