How do I change the gender for my account?

SEND TICKET TO CLIENT SERVICES

Account holders are unable to update the gender on their account through Client Portal.

Use the button above and follow the below procedure to update the gender associated with your account:

1. Log in to Client Portal.
2. Click the Help menu (question mark icon in the top right corner) followed by Secure Message Center.
3. Click the "COMPOSE" button and select "New Ticket".
4. Write a brief summary of the issue.
5. Click "CONTINUE WITH TICKET".
6. Select "Application Assistance" and "Document Request".
7. Choose an account.
8. Type "Change Gender" as the subject.
9. Write a brief description of the request.
10. Click "Add a File" and attach a copy of a government-issued ID for verification.
11. Click "SUBMIT".

Please Note

• We only accept .pdf, .jpg, .jpeg or .png file types. You can attach files with a total size of 3MB, and each file you attach must not be more than 2MB.

Additional Information

• How to create a ticket in our Users' Guide