If you believe there may be an error in your account's margin calculations or capabilities, you can request a review from Interactive Brokers (IBKR) by following these steps:
- Log in to Client Portal
- Click the Help followed by Secure Message Center
- Click on COMPOSE followed by New Ticket
- Provide detailed information: In your support ticket, include the following essential details:
- A comprehensive description of the observed changes or discrepancies in your margin calculations or capabilities
- Specific dates when you first noticed these changes
- Any error messages you have encountered related to the issue
- Relevant account details that could help in the review process (without sharing sensitive personal information)
- Click SUBMIT QUESTION
- IBKR's support team will review your request and respond in due course.
To ensure a prompt and thorough review of your account, it is crucial to provide as much detailed and relevant information as possible in your support ticket. This will help the IBKR team understand your concern more clearly and potentially expedite the review process.